🏠 Rental Terms & Conditions – HOLYGUEST LTD.
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1. Cancellation, No-Shows, Early Departures & Refunds
1.1 Standard Cancellation Policy (for Direct Reservations)
- More than 30 days before check-in:
A 30% deposit will be charged and converted into a non-transferable voucher valid for a future stay within 12 months. - 15 to 30 days before check-in:
30% of the total reservation amount will be charged and is non-refundable. - 7 to 15 days before check-in:
50% of the total reservation amount will be charged and is non-refundable. - Less than 7 days before check-in, no-show, or early departure:
100% of the reservation amount will be charged and is non-refundable.
1.2 Non-Refundable Situations
Refunds will not be provided for events beyond the company’s control, including (but not limited to):
- Theft or loss of personal belongings
- Noise from neighbors, renovations, or construction
- Building maintenance or cleanliness in shared areas
- Insects, pests, or natural hazards
- Internet issues not due to internal mismanagement
- Event cancellations or postponements
- Flight cancellations or general geopolitical instability without official restrictions
1.3 Geopolitical Events & Flight Disruptions – Voucher Policy
In cases of official travel bans, airport closures, or flight suspensions declared by authorities:
- Guests will receive a non-refundable, non-transferable voucher equal to the amount paid
- Voucher is valid for 12 months from the original check-in date
- No cash refunds will be issued under these conditions
2. Payment Schedule & VAT Policy
- All prices are quoted in foreign currency and are exclusive of VAT.
- Payments must be made in NIS.
- Payments via international credit cards are subject to a 4% FX & processing fee.
- Guests who do not present a valid foreign passport with a B2/B3/B4 visa will be charged 17% VAT, as per Israeli tax law.
Payment Schedule (Direct Bookings):
- 30% deposit at time of booking
- 20% due 15 days before arrival
- 50% due 7 days before arrival
- Security deposit authorization taken 1 day before arrival, released 5 days after checkout
The company reserves the right to cancel or relocate reservations not fully paid before arrival.
3. Guest Responsibilities
The guest agrees to:
- Present a valid passport and entry visa upon check-in
- Take full responsibility for any damage caused during the stay
- Turn off all lights, A/C, and appliances when leaving the property
- Refrain from smoking, hosting events, or bringing animals
- Use the property respectfully and responsibly
- Follow local noise regulations and respect the neighbors
- Immediately report any damage, malfunction, or issue to HOLYGUEST LTD.
4. Responsibilities of HOLYGUEST LTD.
HOLYGUEST LTD. is committed to:
- Ensuring the property is professionally cleaned prior to arrival
- Providing linens and towels appropriate for the number of registered guests
- Responding to maintenance issues in a timely manner
- Relocating the guest to a similar or superior property, or offering a refund, if the property becomes uninhabitable
- Cancelling a booking in cases where guest behavior or unpaid balances may pose a risk to the property or company
HOLYGUEST LTD. is not liable for:
- Theft or damage to personal belongings
- Noise or disruptions from the building or surroundings
- Insects, pests, or environmental disturbances
- Events beyond its control (force majeure or third-party disruptions)
- Cancellations or changes to third-party events that motivated the stay
5. Travel Insurance & Geopolitical Disclaimer
- Guests are strongly advised to purchase travel insurance, covering:
- Trip cancellation
- Medical emergencies
- Flight disruptions
- Force majeure and geopolitical risks
- Geopolitical tensions or security situations in Israel are not considered force majeure,
unless officially declared by authorities (e.g., airport closure or travel ban). - In such cases, guests will receive a credit voucher as outlined in section 1.4.
HOLYGUEST LTD. is not responsible for cancellations based on personal concerns unless official restrictions apply.
6. Termination, Penalties & Overstay
- The rental period terminates automatically on the agreed check-out date, without notice.
- Failure to vacate the property on time will result in a penalty of 2× the daily rate per extra day,
until the property is fully vacated and keys returned. - Any breach of the Terms & Conditions entitles HOLYGUEST LTD. to terminate the stay immediately, without refund or compensation.
