General Terms of rental
The purpose of these General Rental Terms and Conditions is to stipulate the conditions for rental of the residential apartments managed by Holyguest Ltd. for the sake of private owners. Anyone who books through holyguest.com or one of the company's representatives certifies to have prior knowledge of these General Rental Terms and Conditions and accepts them unreservedly.
1 - PRICE OF THE RENTAL
Prices of are quoted in US Dollars, Euros and/or New Israeli Shekels, excluding tax. but all payment shall be done and charged in New Israeli Shekels according to the updated daily currency at the moment of payment.
All payments proceeded in USD or EUR will see a 2% extra fee to cover conversion fees.
The traveler acknowledges having been informed that only foreign travelers who do not have Israeli citizenship will be exempt from the payment of VAT at the rate in force
The provisional reservation of an apartment by Holyguest Ltd. can be made with a deposit that must correspond to 30 % (thirty per cent) of the total price of the rental. In the absence of payment of this deposit, Holyguest. LTD shall not be obliged to retain the booking. In the event of a modification of the reservation, than the nightly rates may be subjected to a change according to the public rates marketed for the specific period requested.
3. GUARANTEE DEPOSIT
A guarantee deposit amounting to 4,500 shekels (four thousand shekels) or $1,200 or 1,000€ shall be paid to HOLYGUEST LTD.
The guarantee deposit shall be provided by a debit authorisation taken by the impression of the bankcard (Visa, Eurocard/Mastercard) on the day of the entry into the premises in order to cover the eventual physical damage or in cash.
If no damage is noted at the expiry of the rental, the deposit shall be returned to the Renter. Failing this, the guarantee deposit shall be returned after deduction of the costs of the rental repairs. In the event where the cost of the damage should exceed the amount of the guarantee deposit, HOLYGUEST LTD. shall charge the difference.
4. PAYMENT CONDITIONS
The reservation deposit and the balance of the rental price are payable by cash, or credit card over the phone or on holyguest.com.
Cash : cash payments are only accepted in NIS. If you prefer a payment in US Dollars or Euros, we will apply the official exchange rate of the day of arrival with a 3% surcharge to cover conversion commissions.
Credit card onsite or through our website (Visa, Mastercard, American Express). A 3% charge is applied for payments in credit card to cover the transaction fees.
Bank Transfer in USD or EUR to :
Bank No: CIC | Agency: 33880 | Account: 00020127701
IBAN: FR 7630 087 33880000 20127701 01 | SWIFT: CMCIFRPP
Bank Transfer in USD or NIS to :
Bank No: LEUMI | Agency: 806 | Account: 638400/46
IBAN: IL14 0108 0600 0006 3840 046 | SWIFT: LUMIILITXXX
At their arrival, all guests should present the valid credit card which was used during the booking, a valid ID with the same name. The owner of the credit card shall be present during check-in.
The credit card information will be kept as a deposit for any breach of the General Rental Terms and Conditions. Cash is only accepted to pay the remaining payment of the rental and only in New Israeli shekels NIS, USD or EUR.
Payments in USD or EUR are subject to a 3% conversion fee.
5. CANCELLATION / NON-ARRIVAL / EARLY DEPARTURE
These cancellation policies apply in the case of direct booking through the platform, HolyGuest representatives or HolyGuest direct partners. If you booked through a partner platform like : Airbnb, Booking.com, Expedia, HomeAway of any other online channel, than refer to the cancellation policies through the channel (usually strict-noin refundable conditions).
Cancellation policies for bookings shorter than 21 days.
If the cancellation happens 30+ days prior to the arrival date, the 30% deposit will not be refunded. If the cancellation happens between 30 days and 15 days prior to the arrival date, 50% of the reservation amount will be charged .If the cancellation happens between 7 days and 15 days prior to the arrival date, 80% of the reservation amount will be charged . If the cancellation happens less than 7 days prior to the arrival date, 100% of the reservation amount will be charged.
Cancellation policies for bookings longer than 21 days.
If the cancellation happens 60+ days prior to the arrival date, the 30% deposit will be charged. If the cancellation happens between 30 days and 60 days prior to the arrival date, 50% of the reservation amount will be charged .If the cancellation happens between 30 days and 15 days prior to the arrival date, 80% of the reservation amount will be charged . If the cancellation happens less than 7 days and 15 days prior to the arrival date, 100% of the reservation amount will be charged.
No show / early departure
In the case of non arrival / no-show / early , the entire amount or remaining will be charged, and the rental period will be released for other travelers.
Early departure for reservations long reservations (longer than 21 days).
In the case of early departure for long reservations, the 7 days after the early departure date will be totally charged. The remaining period will be charged 50%.
6. INVENTORY OF FIXTURES
A general inventory of fixtures including a detailed description of the premises rented and of the furniture furnishing them shall be drawn up in the presence of the Renter and HOLYGUEST LTD . on the arrival day. HOLYGUEST LTD. shall remit a copy to the Renter by mail or on the spot. The renter has 24 hours after the entrance in the premises to report any change damage not appearing on the inventory of fixtures.
If no inventory of fixtures has been carried out at the departure, the premises rented shall be assumed to be in the state in which HOLYGUEST LTD. shall have found them after the departure of the previous Renter.
7. OBLIGATIONS OF THE RENTER
The renter undertakes to:
Take the premises rented in the state in which they are at the time of entry into possession, as they shall have been described in the description provided on the Internet site they booked it from.
Verify the accuracy of the inventory of the moveable items of the premises rented at his entry and to notify HOLYGUEST LTD. if any anomaly and missing or damaged objects, as the case may be within 24 (twenty-four) hours from his arrival.
Not to exceed the accommodation capacity of the apartment. The supplying of another bed is not allowed, except for babies’ beds.
To live responsibly in the premises, not to exercise a commercial, artisan’s or professional activity therein and not to deposit furniture therein except for linen and small objects
Not to bring any animal into the premises rented.
Not to smoke in the premises rented.
Not to do any parties or events.
To use the property and its installations as a “responsible adult”. The Renter shall alone be responsible for any eventual disturbance to the neighbourhood. The Renter undertakes to use the furniture and the objects furnishing the property rented for the use for which they are intended and in the premises where they are located. He formally undertakes not to move them or remove them from the premises rented. The furniture and the moveable objects which, at the expiry of the rental, shall be missing, broken or shall have been made unusable, for a reason other than normal wear and tear, shall be replaced at the renter’s expense. Similarly, in the event of abnormal deterioration of the wallpaper, curtains, carpets, covers, mattress, bed linen, etc, and/or of the property in general (inside and outside), the renter shall be liable for the cost of the rental repairs and/or cost of cleaning to be done.
Entirely refrain from throwing down in the basins, bathes, bidets, sinks, washing sinks, W.C., etc, objects capable of blocking the pipes, failing which he shall be liable for the costs incurred for the repairing of these appliances.
To immediately inform HOLYGUEST LTD. of any damage or deterioration that has occurred in the premises rented even if no apparent damage may result there from.
Allow HOLYGUEST LTD. to enter the premises rented in order to provide the services related to the rental stipulated in Article VIII of these General Terms and Conditions and/or to take any measures or execute any urgent works necessary to maintain the state of the premises rented.
8. PENALTY CLAUSE / DURATION / TERMINATION
This rental terminates ipso jure at the expiry of the term stipulated by the rental contract, without it being necessary to give notice. If, at the expiry of the rental, the renter does not vacate the premises, for any reason whatsoever, he must pay HOLYGUEST LTD. an indemnity per day later amounting to twice the daily rent until the complete vacating of the premises and return of the keys. In the event of breach of any obligation whatsoever resulting from these General Rental Terms and Conditions, the Renter must immediately leave the premises rented. HOLYGUEST LTD. shall not be obliged to make any reimbursement whatsoever.
9. RESPONSIBILITY OF HOLYGUEST LTD.
1) HOLYGUEST LTD. shall welcome the Renter on the day of his arrival at the address of the premises rented and at the time that shall have been agreed between them beforehand. Check in hours from Sun-Thu from 09:00 to 20:00. On Fridays from 09:00- 16:00. Arrival out of these timeframe (late night, early morning, Friday afternoon, Saturdays and holidays) are subjected to a 200 nis fee to be given cash to the person that will greet the guest at check in, at the time of check in.
2) HOLYGUEST LTD. shall be responsible for having the housekeeping carried out of the premises before the arrival and after the departure of the Renter.
3) HOLYGUEST LTD. shall provide the renter with household linen (sheets, pillow cases and towels).
4) HOLYGUEST LTD. undertakes to provide the renter with the accommodation rented in accordance with the description and to comply with the obligations resulting from these General Terms and Conditions.
The responsibility of HOLYGUEST LTD. cannot be involved in the event of thefts of or damage to personal belongings in the apartments. HOLYGUEST LTD. undertakes to provide the renter with the accommodation rented in accordance with the description and to comply with the obligations resulting from these General Terms and Conditions. In the event of cancellation of the rental by the owner of the apartment, for any reason whatsoever, HOLYGUEST LTD. shall be obliged to take every action to re-accommodate the Renter in a property equivalent to that reserved for the same dates. In the event of impossibility of re-accommodation, HOLYGUEST LTD. shall reimburse the Renter for the deposit paid. HOLYGUEST LTD. shall not be held liable for any temporary lack of equipment, electricity blackout, reduction or cutting-off of water not resulting from its action, for loss, breakage or injury due to weather conditions, riots, strikes, attacks or any other circumstances beyond its control.
10. FORCE MAJEURE
HOLYGUEST LTD. shall not be held liable in the event of force majeure, i.e. natural disasters, fire, epidemics, war, riots, attacks or total destruction of the property entailing the cancellation of the rental and/or the early termination thereof. The complete cancellation of the rental shall entail the termination of the rental contract and the reimbursement by HOLYGUEST LTD. to the renter of the amounts already paid. HOLYGUEST LTD. shall not be obliged to pay any compensation other than the reimbursement of the price of the rental. The early termination of the rental shall give rise to the reimbursement by HOLYGUEST LTD. of the price of the unused rental term. Any force majeure with no direct impact on the property itself, as an impossibility for the tenant to get to the place of the rental shall not result in the cancellation of the rental and shall not entail termination of the rental contract.
11. GOVERNING LAW / JURISDICTION OF THE COURTS
Israeli law governs this rental contract and these General Terms and Conditions. In the event of a dispute arising concerning the performance or the interpretation of the rental contract and/or these General. The Courts of the location of the apartment shall have jurisdiction.
In the event where one of the provisions of these General Rental Terms and Conditions should be judged illegal, null and void or inapplicable for any reason whatsoever, it would be considered not to be part of these General Rental Terms and Conditions and it would not affect the validity or the application of the other provisions.
For any request or questions regarding these Terms & Conditions, your can reach out to :